So, your crisis is now over. How did you do? How do you think you did? How do others think you did?
Did your crisis management team rise to the challenge? Did they and the rest of your company perform well under pressure, under fire, under crisis conditions?
How did your rank and file employees handle it? Did morale plummet? Were employees routinely well informed by management of critical events in a timely fashion, or did loyal workers and their families discover shocking news and accusations about their company while reading the morning newspaper at breakfast?
Were you mistreated and misquoted by the news media? Could you have communicated better with reporters, employees, customers, shareholders, regulators, and others?
How did Wall Street treat you?
How long did it take for the first lawsuit to land on your doorstep?
Most important, what changes would you make the next time it happens?
Over the years, the senior management of Lexicon Communications has conducted objective, vital and illuminating crisis post mortem sessions, designed to probe the actions and reactions of a crisis-company's management team. The purpose is to find out what worked and what didn't during a crisis, and make non-finger-pointing recommendations for future improvement.
The biggest mistake a company can make after a crisis is to assume "it's over." It's not. There will be other crises; you will be tested again. It's inevitable.
Forward thinking companies use the time immediately after a crisis to learn from their mistakes, as well as their successes.
Could you -- should you -- have done better? We'll give you our learned opinion in a confidential, closed door, crisis post mortem session.
About Lexicon | Lexicon Principals | Lexicon in Print | Client Experience | Crisis Management
Crisis Management Services | Crisis Management, "The Book" | Additional Services |
Speakers Bureau
